The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.
After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.
Who should attend?
- Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
- Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
- Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification
Learning objectives
- Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
- Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
- Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS
Educational approach
- This training is based on both theory and best practices used in the process of transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
- Lecture sessions are illustrated with practical questions and examples
- Practice tests are similar to the certification exam
Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.
More Details
Course agenda
- Day 1: Introduction to ISO/IEC 20000-1:2018
- Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam
Examination
The “PECB Certified ISO/IEC 20000 Transition” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:
-
- Domain 1: Understand the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
- Domain 2: Understand, interpret and plan the implementation of ISO/IEC 20000-1:2018 changes
Certification
Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.
For more information about ISO/IEC 20000-1 certifications and the PECB certification process, please refer to the Certification Rules and Policies.
| Credential | Exam | Professional experience | MS audit/assessment experience | SMMS project experience | Other requirements |
| PECB Certified ISO/IEC 20000:2018 Transition | PECB Certified ISO/IEC 20000-1 Transition Exam or equivalent | None | None | None | Signing the PECB Code of Ethics |
General Information
- Certification and examination fees are included in the price of the training course
- Training material containing over 120 pages of information and practical examples will be distributed
- An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
- In case of exam failure, participants are allowed to retake the exam within 12 months for free
