Finesse Consults Ltd offers an online ISO 20000 lead auditor training course designed to provide training and certification for becoming an ISO 20000-1:2018 lead auditor for IT Service Management Systems. This course equips users with a comprehensive understanding of ISO 20000-1:2018 standard requirements, including Audit Techniques, Audit Processes, and Audit Requirements according to the ITSMS standard.
The ISO 20000-1:2018 Lead Auditor Training Course on IT Service Management Systems is available in an e-learning format. This online ISO 20000 lead auditor training allows users to attend the course from the convenience of their home or office at their preferred time. The course also assists company employees in achieving the designation of ‘Certified ISO 20000 lead Auditor’ based on the ISO 20000-1:2018 standard. Participants who successfully complete this online course, pass the session exams, and the final exam will receive the ISO/IEC 20000-1:2018 lead auditor certificate. The course is certified by Exemplar Global.
TOPICS COVERED UNDER ISO 20000:2018 LEAD AUDITOR ONLINE TRAINING COURSE
Finesse Consults Ltd’s ISO 20000-1:2018 lead auditor online training course encompasses the following 8 sessions:
- Session – 1: Overview of ISO/IEC 20000-1:2018 ITSMS
- Session – 2: ISO/IEC 20000-1:2018 Requirements
- Session – 3: ISO/IEC 20000-1:2018 Terms and Definitions
- Session – 4: ISO/IEC 20000-1:2018 Documented Information
- Session – 5: ISO/IEC 20000-1:2018 Internal Audit Process
- Session – 6: Audit Terms and Definitions and Roles and Responsibilities
- Session – 7: Performing an Audit
- Session – 8: Nonconformity and Corrective Action
Each of these sessions includes modules such as lectures, handouts, session exams, and a final exam:
- Lectures: Each session includes an explanatory audio presentation to help users understand the subject matter.
- Handouts: Handouts for all 8 sessions are provided in PDF format, totaling more than 80 pages. Participants can download and save these handouts on their computers for future reference or offline reading.
- Manual: Session 7 includes a practical example of a real-life IT service management system manual. This example aids participants in performing document reviews and understanding adequacy audit findings.
- Audit Checklist: A comprehensive set of over 400 ISO 20000-1:2018 audit checklists is provided as a ready-to-use lead audit tool. Participants can download this checklist for reference during the organization’s audit process.
- Exams: The course includes 8 session exams and one final exam. Upon successfully passing the final exam, participants can download and print their ISO/IEC 20000-1:2018 Lead Auditor Certificate, which can be verified online.
COURSE OBJECTIVES
Upon completion of this ISO 20000-1:2018 Lead Auditor Online Training e-learning course, users will be able to:
- Familiarize themselves with the detailed ISO/IEC 20000-1:2018 requirements.
- Understand resource and process requirements for ITSMS.
- Comprehend documented information needed by ISO/IEC 20000-1:2018.
- Understand documentation and the list of procedures required to be maintained and checked as an internal auditor.
- Acquire knowledge of internal auditing according to ISO 19011 and the use of audit checklists.
- Understand details of opening and closing meetings, as well as external auditing techniques for ISO/IEC 20000-1 audits on behalf of certifying bodies as a certified ISO 20000 lead auditor.
- Learn about types of auditing and questioning techniques.
- Understand ISO 20000 Lead Auditor program implementation for auditing, writing non-conformities, and performing adequacy audits based on real-life sample documents from a company.
- Access a ready-to-use ISO 20000 audit checklist with clause-wise questions for effective auditing.
WHO SHOULD ATTEND THIS COURSE?
This course is suitable for:
- Individuals who want to become ISO 20000 Lead Auditor through our Exemplar Global certified course.
- Individuals involved in implementing management systems within organizations.
- Those with a basic knowledge of standards or working within organizations.
- Key personnel in the implementation of ISO 20000 systems.
- Others seeking to enhance their auditing knowledge and skills, and those aiming for formal recognition as a certified ISO 20000 lead auditor.
PREREQUISITES
Applicants should have knowledge of management systems, understand the Plan-Do-Check-Act (PDCA) cycle, and have an awareness of IT service management principles and concepts.
AUTHORS & INSTRUCTORS
For details about the authors, trainers, and instructors’ experience and background, please visit our trainers’ page. They possess extensive expertise in the subject matter.
STUDY MATERIALS
This e-Learning course provides study materials accessible after login or available for download in PDF format. These materials can reinforce key points and serve as reminders of what you’ve learned. They can be saved on your computer for future reference. Access to study materials is removed after successfully clearing the exam, and an online certificate is prepared for the student.
EXAMINATION AND COURSE CERTIFICATE
All paid E-learning courses include a Course Certificate issued upon course completion and passing session exams, as well as a final exam within the course with a minimum score of 60%. Students also have the option to retake the exam if they do not pass initially.
END OF COURSE INSTRUCTION
Upon completing sessions and passing each session examination, students can proceed to the final exam. Successfully completing the final exam marks the end of the course. The training certificate is available on our Learning Management System (LMS), which students can print or save. It is also available for verification by entering the name and certificate number.
