Finesse Consults ltd offers a certified ISO 20000 auditor training course online, providing training and ISO 20000 internal auditor certification. This course is designed to enable users to become ISO 20000 internal auditors for IT Service Management Systems. It covers the requirements of the ISO 20000-1:2018 standard, including the documentation process, terms and definitions of service management systems, audit techniques, audit processes, and audit requirements according to the ITSMS standard.
The online ISO 20000-1 Auditor Training Course on IT Service Management Systems is available in an e-learning format. The key benefit of this ISO 20000 auditor training online is that users can attend it from the comfort of their homes or offices at a convenient time, as long as they have access to the internet and a computer, laptop, or mobile device. This course also helps company employees qualify as ‘Certified ISO 20000 Auditors’ based on the ISO 20000-1:2018 standard. Upon successful completion of this online course, passing session exams, and the final exam, participants will receive the ISO/IEC 20000-1 auditor training certificate. This course is certified by Exemplar Global.
Finesse Consults Ltd’s ISO 20000-1 auditor training – online course comprises the following 6 sessions:
- Session – 1: ISO/IEC 20000-1:2018 Terms and Definitions
- Session – 2: ISO/IEC 20000-1:2018 Requirements
- Session – 3: ISO/IEC 20000-1:2018 Internal Audit Process
- Session – 4: Terms and Definitions and Roles and Responsibilities
- Session – 5: ISO/IEC 20000-1:2018 Internal Audit Records
- Session – 6: ISO/IEC 20000-1:2018 Documented Information
Each of the above sessions consists of modules such as lectures/video tutorials, hand-outs, session exams, and one final exam as detailed below:
- Lectures/ Videos: This module offers audio-visual presentations on each of the 6 topics mentioned above. Video tutorials are also available on important subjects like the audit process, documentation, requirements, etc., to enhance understanding.
- Handouts: Handouts for all 6 sessions are provided in PDF format, totaling more than 80 pages. Participants can download and save these handouts on their computers for future reference. They can also print them or read them offline to gain detailed knowledge of all the topics.
- Exams: In this ISO 20000 Internal Auditor Training course, a total of 6 session-exams and one final exam are provided. After successfully passing the final exam, participants can download and print their auto-generated ISO/IEC 20000-1:2018 Certified Auditor Certificate. This certificate can be verified by anyone anytime through this website.
- Audit Checklist: A complete set of over 200 ISO 20000-1:2018 audit checklists are included as a ready-to-use audit tool. Participants can download it for future reference and use it during their organization’s audit process.
COURSE OBJECTIVES
Upon completion of this Online ISO 20000 Auditor Training e-learning course, users will be able to:
- Familiarize themselves with ISO/IEC 20000-1:2018 requirements in detail.
- Understand the resource and process requirements for ITSMS.
- Comprehend the documented information required by ISO/IEC 20000-1:2018.
- Understand documentation and the list of procedures to be maintained, and to check them as an internal auditor.
- Acquire knowledge of internal auditing as per ISO 19011 and the use of audit checklists.
- Learn about types of auditing and questioning techniques.
- Access a ready-to-use ISO 20000 audit checklist with clause-wise questions to perform effective audits.
WHO SHOULD ATTEND THIS COURSE?
This course is suitable for:
- Individuals who want to become ISO 20000 Internal Auditors through our exemplar global certified course.
- Individuals involved in the implementation of management systems within organizations.
- Those with a basic knowledge of standards or working within organizations.
- Key personnel in the implementation of ISO 20000 systems within organizations.
- Other individuals who have found this course useful and want to enhance their auditing knowledge and skills, as well as those seeking formal recognition as trained certified ISO 20000 auditors.
PREREQUISITES
Applicants should have knowledge of Management systems and read the ITSMS standard. They should also understand the Plan-Do-Check-Act (PDCA) cycle and IT Service management principles and concepts, including awareness of the need for IT Service, active prevention and detection, and ensuring a comprehensive approach to IT Service management.
AUTHORS & INSTRUCTORS
For details about the authors, trainers, and instructors’ experience and background, please visit our trainers’ page. They possess a wealth of experience in the subject.
STUDY MATERIALS
This e-Learning course provides study materials that can be accessed after logging in or downloaded in PDF format. These materials can be used to reinforce key points and serve as reminders of what has been learned. They can be saved on your computer for future reference. Access to these study materials is removed after successfully clearing the exam, and an online certificate is prepared for the student.
EXAMINATION AND COURSE CERTIFICATE
All paid E-learning courses include a Course Certificate issued upon course completion and passing the session exams, as well as a final exam within the course with a minimum score of 60%. Students also have the option to retake the exam if they do not pass initially.
END OF COURSE INSTRUCTION
After completing the sessions and passing each session examination, students can proceed to the final exam. Successfully completing the final exam marks the end of the course. The training certificate is available on our Learning Management System (LMS), which students can print or save. It is also available for verification by entering the name and certificate number.
