The ISO 20000-1:2018 Lead Implementer E-Learning Training Course is meticulously crafted for individuals aspiring to become ISO 20000 lead implementers while comprehending the requisites and implementation of ISO 20000. This course entails a comprehensive elucidation of the IT service management system, a profound understanding of ISO 20000 standard requirements, a comprehensive list of ISO 20000 documentation processes, certification techniques, and other vital insights. The ISO 20000 lead implementer training caters to a wide array of audiences, including staff members from diverse organizations, ISO 20000 consultants, compliance executives, experts, and individuals striving to garner comprehensive insights into IT service management system implementation across organizations. Upon successful completion of this online course, participants will receive a certificate from Finesse Consults Ltd adorned with the Exemplar Global logo, signifying ISO 20000 lead implementer training.
TOPICS COVERED: ISO 20000 LEAD IMPLEMENTER TRAINING
The online ISO 20000 lead implementer training course encompasses the following sessions—comprising video lessons, handouts, and online exams:
- Session 1: Overview of ISO 20000:2018
- Session 2: Requirements of ISO 20000:2018 IT Service Management System
- Session 3: Documented Information for ISO 20000:2018 Implementation
- Session 4: ISO/IEC 20000-1:2018 Terms and Definitions
- Session 5: Steps for ISO 20000:2018 Installation and Certification
Expert video tutorials, available on the course dashboard for each of the above sessions, provide participants with flexible access through features like Play, Resume, and Repeat. Additionally, animated movies enhance understanding in key areas such as documentation, risk, and steps.
Handouts: Handouts, comprising over 150 pages in PDF format, serve as a comprehensive resource for all aforementioned sessions. These materials can be saved, printed, or accessed offline, fostering an in-depth comprehension of the covered subjects. Alongside the five core themes, participants receive exemplar documents that can be readily utilized for reference, such as communication procedures, service level management procedures, and more.
Exams: The course entails five session exams and one final exam. Upon successfully clearing all the examinations, participants can download and print their ISO 20000:2018 lead implementer training certificate.
COURSE OBJECTIVES
Upon completing the ISO 20000 lead implementer training for an IT service management system, participants will be adept at:
- Gaining a profound understanding and awareness of ISO 20000:2018 standards
- Familiarizing themselves with the ISO 20000:2018 IT Service Management System
- Comprehending ISO 20000:2018 requirements and sub-clauses in detail
- Understanding the Plan-Do-Check-Act Cycle of ISO 20000 requirements
- Grasping the creation, maintenance, and retention of documented information lists
- Becoming well-versed in ISO 20000 certification steps
WHO SHOULD ATTEND ISO 20000 LEAD IMPLEMENTER TRAINING?
The ISO 20000 lead implementer course tailored for IT service management systems is suitable for working professionals, college students, and individuals seeking career advancement.
If you are a working professional, a student, an entrepreneur, or an individual looking for certified ISO 20000 lead implementer training, you can Enroll Now!
AUTHORS & INSTRUCTORS
Our trainers, with a wealth of expertise and experience in the field, are detailed on our trainers’ page.
STUDY MATERIALS
Our e-Learning course offers study materials accessible upon logging in or available for download in PDF format. These materials serve to reinforce key points, act as reminders and can be saved on computers for future reference. Access to these study materials is deactivated after successfully clearing the exam, following which an online certificate is prepared for the student.
EXAMINATION AND COURSE CERTIFICATE
Each paid E-learning course includes a Course Certificate, issued upon completion of the course and successful passage of the session exams, including the final exam, with a minimum score of 60%. Participants are also provided the option to retake the exam in case of initial failure.
END OF COURSE INSTRUCTION
Upon concluding the sessions and successfully passing each session examination, participants can proceed to the final exam. Successful completion of the final exam marks the conclusion of the course. The training certificate is readily available on our Learning Management System (LMS), which participants can print or save. It is also available for verification by entering the name and certificate number.
