Finesse Consults Ltd offers an online ISO 20000 Awareness Training course specifically designed for individuals seeking fundamental knowledge of IT service management systems, the ISO/IEC 20000-1:2018 standard, and its requirements. This standard is applicable to IT service provider organizations of all sizes in the public, private, and not-for-profit sectors. Therefore, this online ISO 20000 awareness training course can benefit individuals working in any organization where IT services are a concern. The course provides a detailed overview of all the elements and requirements of ISO/IEC 20000-1:2018, a list of documented information, and steps for ISO 20001-1:2018 certification.
TOPICS COVERED UNDER ISO 20000 AWARENESS TRAINING FOR ITSMS
The ITSMS awareness training online course based on ISO/IEC 20000-1:2018 consists of four sections:
- Lectures: The lectures are presented in sessions with explanatory audio to help participants understand the subject in this ISO 20000 awareness training course.
- Session – 1: Overview of ISO/IEC 20000-1:2018-based information service management system
- Session – 2: ISO/IEC 20000-1:2018 Requirements
- Session – 3: ISO/IEC 20000-1:2018 Documented Information
- Session – 4: Steps for ISO/IEC 20000-1:2018 Certification
- Handouts: Handouts are provided in PDF format for all the above-listed sessions. Participants can save, print, or read them offline for detailed knowledge of the subject.
- Videos: This part of the training offers online ISO 20000 training video tutorials covering all important sessions of the course, delivered by experienced tutors.
- Exams: The course includes four session exams and one final exam. After passing all the exams, participants can download and print their Information Security Management System awareness training certificate.
COURSE OBJECTIVES
Upon completion of this IT services management system – ISO 20000 awareness training online course, participants will be able to:
- Gain an overview of ISO/IEC 20000-1:2018
- Understand clause-wise requirements of the ISO/IEC 20000-1:2018 standard
- Learn about the documentation needed for IT service management system implementation and ISO 20000 certification
- Familiarize themselves with steps for ISO 20000 certification using this ISO 20000 awareness online course
WHO SHOULD ATTEND THIS COURSE?
This ISO 20000 awareness training online course, developed by Finesse Consults Ltd, is intended for working professionals, college students, and individuals looking to enhance their knowledge and job profiles. The e-learning courses help individuals succeed in today’s competitive environment, renew licenses, and update, strengthen, and add quality to their existing knowledge and skills.
This ISO 20000 awareness training online course is useful for all organizations with IT service-related risks, their employees, and managers. Whether you are a working professional, an information service management system consultant, an entrepreneur, or an individual seeking certified ISO 20000 awareness training, enroll now!
AUTHORS & INSTRUCTORS
For details about the authors, trainers, and instructors’ experience and background, please visit our trainers’ page. They possess extensive experience in the subject.
STUDY MATERIALS
This e-Learning course provides study materials that can be accessed after logging in or downloaded in PDF format. These materials can be used to reinforce key points and serve as reminders of what has been learned. They can be saved on your computer for future reference. Access to these study materials is removed after successfully clearing the exam, and an online certificate is prepared for the student.
EXAMINATION AND COURSE CERTIFICATE
All paid E-learning courses include a Course Certificate issued upon course completion and passing the session exams, as well as a final exam within the course with a minimum score of 60%. Students also have the option to retake the exam if they do not pass initially.
END OF COURSE INSTRUCTION
After completing the sessions and passing each session examination, students can proceed to the final exam. Successfully completing the final exam marks the end of the course. The training certificate is available on our Learning Management System (LMS), which students can print or save. It is also available for verification by entering the name and certificate number.
